Money-Back Guarantee

Money Back Guarantee

Our goal is to help you look and feel your absolute best, which is why we offer a 90-day, Money-Back Guarantee for the Skin & Gut Program. Our core focus is to help people improve their skin naturally so they can feel more confident within their body. If you don't experience these improvements, we understand that our product may not work for everyone and that's ok! 

Please ensure you read & understand the terms below, as this is what will determine if you qualify for the Guarantee: 

How to qualify:

1. Take pictures twice a week to monitor your progress. 

2. Evaluate your progress after the duration of the Skin & Gut Program and if there has been no visible improvement in your skin reach out to us via email support@purau.com.au. 

*Please keep in mind that this is a 'Satisfaction' Guarantee. Meaning, if after reviewing your individual situation our team feel you would require a longer treatment this is what we will recommend and encourage. Because after all, we want to get you RESULTS!

If you meet the terms & conditions above and you want to opt for the Satisfaction Guarantee, here’s exactly what you need to do:

  • Contact our friendly customer care support members at support@purau.com.au and supply your twice weekly time-stamped progress photos (this is required to move forward with the enquiry)
  • Once we receive your enquiry, one of our friendly support team will respond with their recommendations within 1-3 business days
  • If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
  • All refunds are processed via the same payment method used to make the purchase.
  • Depending on the original payment method, refunds can take up to 10 business days to appear on your statement.

Please note:

  • The Guarantee is only valid on symptoms of acne & skin breakouts. If you are unsure, please reach out to our team before purchasing.
  • If you have not completed the full Program but request a refund unfortunately you will not qualify for the guarantee.
  • We must receive your enquiry within 90 days of the date you receive your order.
  • The amount refunded will be less shipping + any free gifts
  • All refunds are processed excluding any shipping costs + the cost of any free gifts provided during promotional periods.
  • Our refund policy is only valid on Skin & Gut Program. Other products such as Skin & Gut Maintain, GutGlow, Gut Fibre and Deep Sleep Tonic are not covered by this Guarantee. If your order includes these items, they will be deducted from your total refund amount.
  • Guarantee claims will only be valid on your first purchase with us. Repeat orders will not be refundable under the PuraU Guarantee policy.

These guidelines were created to keep you satisfied and to ensure that we are fulfilling our mission as a brand. When shopping with us you will receive greater protection and care than you will likely receive from other stores. Many businesses don't offer refunds or guarantees, but we choose to do what is best for our customers! These guidelines also ensure we can continue to provide a quality product to happy customers for years to come. Returning PuraU products without complying with our policy will unfortunately deem your transaction non-refundable.